ji9star Terms & Conditions

01. Acceptance of Terms

By accessing the ji9star website at ji9star.org, creating an account, making a deposit, or placing any bet on the ji9star platform, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions, together with our Privacy Policy and Responsible Gaming Policy, all of which are incorporated herein by reference.

These Terms apply to all users of the ji9star platform, including registered players, visitors, and any person who accesses any part of the ji9star website or services. If you are using ji9star on behalf of another person or entity, you represent and warrant that you have the authority to bind that person or entity to these Terms.

ji9star reserves the right to amend, modify, or replace these Terms at any time. When material changes are made, ji9star will notify registered players via the email address associated with their account or through an in-platform notification. Your continued use of ji9star following the posting of revised Terms constitutes your acceptance of those changes. It is your responsibility to review these Terms periodically.

02. Eligibility

To register and use ji9star, you must meet all of the following eligibility requirements:

• You must be at least 21 years of age. This is a firm requirement under Philippine gaming regulations and is non-negotiable. ji9star strictly prohibits the use of its platform by minors.
• You must be a natural person. Corporate entities, trusts, and other non-individual legal persons may not register as players.
• You must not be a resident of, or accessing ji9star from, any jurisdiction where online gambling is prohibited by applicable law.
• You must not be an employee, contractor, director, officer, or agent of ji9star, or an immediate family member of any such person.
• You must not be subject to any self-exclusion order, whether imposed by ji9star or by any Philippine gaming regulatory authority.
• You must have full legal capacity to enter into a binding contract under Philippine law.

By registering an account, you represent and warrant that you meet all eligibility requirements listed above. ji9star reserves the right to verify your eligibility at any time and to suspend or permanently close any account that does not meet these requirements.

03. Account Registration

To access ji9star's full range of games and services, you must register a player account. The following rules apply to all ji9star accounts:

• One Account Per Player: Each player is permitted to hold only one active ji9star account. Registering multiple accounts — whether under the same name, different names, or using different contact details — is strictly prohibited.
• Accurate Information: You must provide accurate, complete, and current information during registration, including your full legal name, date of birth, mobile number, and email address. You must update your account information promptly if any details change.
• Account Security: You are solely responsible for maintaining the confidentiality of your ji9star login credentials. You must not share your username or password with any other person. ji9star will not be liable for any loss or damage arising from unauthorized access to your account resulting from your failure to keep your credentials secure.
• KYC Verification: ji9star may require you to complete a Know Your Customer (KYC) verification process before processing withdrawals or as part of ongoing compliance obligations. Required documents may include a government-issued photo ID (such as a Philippine passport, driver's license, or SSS/UMID card) and proof of address.
• Account Ownership: Your ji9star account is personal to you and may not be transferred, sold, or assigned to any other person under any circumstances.

ji9star reserves the right to refuse registration to any applicant at its sole discretion, without being required to provide a reason for such refusal.

04. Deposits & Withdrawals

All financial transactions on ji9star are conducted in Philippine Peso (PHP). The following terms apply to all deposits and withdrawals:

• Accepted Payment Methods: ji9star currently accepts deposits and processes withdrawals via GCash, PayMaya, BPI, BDO, and Metrobank. Accepted payment methods may change from time to time at ji9star's discretion.
• Minimum Deposit: The minimum deposit amount is ₱100. Minimum and maximum deposit limits may vary by payment method and are displayed at the time of transaction.
• Deposit Processing: GCash and PayMaya deposits are credited to your ji9star account instantly upon confirmation of payment. Bank transfer deposits are credited upon receipt of cleared funds.
• Withdrawal Processing: GCash and PayMaya withdrawals are typically processed within 15 minutes of approval. Bank transfers to BPI, BDO, and Metrobank are processed within the same business day for requests submitted before the daily cutoff time.
• Withdrawal Verification: ji9star may require identity verification before processing any withdrawal. Withdrawals will only be processed to a payment method registered in the same name as the ji9star account holder.
• No Third-Party Payments: ji9star does not accept deposits from, or process withdrawals to, payment accounts belonging to third parties. All funds must originate from and be returned to accounts held in your own name.
• Transaction Fees: ji9star does not charge fees on standard deposits or withdrawals. However, your bank or e-wallet provider may apply their own transaction fees, for which ji9star accepts no responsibility.

05. Bonuses & Promotions

ji9star offers various bonuses and promotional offers to eligible players from time to time. The following general terms apply to all bonuses and promotions unless otherwise stated in the specific promotion's terms:

• All bonuses are subject to wagering requirements, which must be met before any bonus-derived winnings can be withdrawn. Specific wagering requirements are stated in each promotion's individual terms.
• Bonuses are available to eligible registered players only. ji9star reserves the right to determine eligibility for any promotion at its sole discretion.
• Only one bonus may be active on your account at any given time, unless explicitly stated otherwise in the promotion terms.
• Bonuses may not be transferred, exchanged for cash, or combined with other offers unless explicitly permitted.
• ji9star reserves the right to withdraw, modify, or cancel any bonus or promotion at any time without prior notice.
• Any attempt to abuse, exploit, or manipulate bonus terms — including through the use of multiple accounts, coordinated betting, or any other method — will result in the forfeiture of the bonus and any associated winnings, and may result in permanent account suspension.
• Bonuses are intended for recreational players only. ji9star reserves the right to limit or exclude any player from bonus eligibility at its discretion.

06. Betting Rules

The following general rules apply to all bets placed on the ji9star platform. Game-specific rules are published within each game's dedicated section on the platform.

• Bet Confirmation: A bet is only valid once it has been confirmed by the ji9star system and a confirmation reference has been issued. Bets that have not been confirmed are not valid and will not be settled.
• Minimum and Maximum Stakes: Minimum and maximum bet limits apply to all games and are displayed within each game interface. ji9star reserves the right to adjust stake limits at any time.
• Errors and Malfunctions: In the event of a technical error, system malfunction, or human error that results in an incorrect price, payout, or game outcome being displayed, ji9star reserves the right to void the affected bets and return stakes to the players involved. ji9star's decision in such matters is final.
• Winnings: Winnings are credited to your ji9star account balance immediately upon settlement of a bet. ji9star reserves the right to withhold payment of winnings pending verification of the relevant bet and the player's account.
• Disputed Bets: Any dispute regarding a bet must be raised with ji9star customer support within 72 hours of the relevant game result being published. ji9star's decision on all disputed bets is final and binding.

07. Prohibited Conduct

The following conduct is strictly prohibited on the ji9star platform. Engaging in any prohibited conduct may result in immediate account suspension, permanent ban, forfeiture of account balance, and referral to the appropriate Philippine law enforcement or regulatory authorities:

• Registering more than one account, or assisting another person in registering a duplicate account.
• Providing false, misleading, or fraudulent information during registration or at any other time.
• Using the ji9star platform for any unlawful purpose, including money laundering, fraud, or financing of illegal activities.
• Attempting to hack, reverse-engineer, or otherwise interfere with the ji9star platform, its software, or its security systems.
• Using automated software, bots, scripts, or any other artificial means to interact with the ji9star platform.
• Colluding with other players to gain an unfair advantage in any game.
• Exploiting any error, bug, or vulnerability in the ji9star platform for financial gain.
• Engaging in any form of harassment, abuse, or threatening behavior toward ji9star staff or other players.
• Allowing any other person to access or use your ji9star account.
• Accessing ji9star from any jurisdiction where online gambling is prohibited by applicable law.

08. Intellectual Property

All content on the ji9star platform — including but not limited to text, graphics, logos, game designs, software, audio, video, and the overall look and feel of the platform — is the exclusive property of ji9star or its licensors and is protected by applicable Philippine and international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the ji9star platform solely for your personal, non-commercial entertainment purposes. This license does not include the right to:

• Copy, reproduce, distribute, or publicly display any ji9star content without prior written consent.
• Modify, adapt, translate, or create derivative works based on any ji9star content.
• Use any ji9star trademarks, logos, or brand elements in any manner without prior written authorization.
• Scrape, crawl, or systematically extract data from the ji9star platform.

Any unauthorized use of ji9star's intellectual property is strictly prohibited and may result in legal action. All rights not expressly granted in these Terms are reserved by ji9star.

09. Privacy & Data Protection

ji9star collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By registering an account, you consent to the collection and processing of your personal data as described in the Privacy Policy.

ji9star complies with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines. Your personal data will be used solely for the purposes of operating your account, processing transactions, complying with legal obligations, and improving the ji9star platform.

ji9star will not sell your personal data to third parties. Data may be shared with payment processors, identity verification providers, and regulatory authorities as required for the operation of the platform and compliance with applicable law.

For full details on how ji9star handles your personal data, please review our Privacy Policy.

10. Limitation of Liability

To the fullest extent permitted by applicable Philippine law, ji9star's total liability to you for any claim arising out of or in connection with these Terms or your use of the ji9star platform shall not exceed the total amount deposited by you into your ji9star account in the 30-day period immediately preceding the event giving rise to the claim.

ji9star shall not be liable for any of the following, whether arising in contract, tort, or otherwise:

• Any indirect, incidental, special, consequential, or punitive damages.
• Loss of profits, revenue, data, goodwill, or anticipated savings.
• Any loss or damage arising from your reliance on information provided on the ji9star platform.
• Any interruption, suspension, or termination of the ji9star platform or any part thereof.
• Any unauthorized access to or alteration of your account data resulting from your failure to maintain account security.
• Any loss arising from events beyond ji9star's reasonable control, including natural disasters, power outages, telecommunications failures, or acts of government.

Nothing in these Terms shall limit or exclude ji9star's liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot be excluded or limited under applicable Philippine law.

11. Account Suspension & Termination

ji9star reserves the right to suspend, restrict, or permanently close any player account at any time, with or without prior notice, for any of the following reasons:

• Breach of any provision of these Terms & Conditions.
• Failure to meet or maintain eligibility requirements, including the 21+ age requirement.
• Suspected fraudulent activity, money laundering, or other illegal conduct.
• Failure to complete required KYC verification within a reasonable timeframe.
• Receipt of a self-exclusion request from the account holder.
• Instruction from a Philippine regulatory authority or law enforcement agency.
• Extended account inactivity, as defined in ji9star's dormant account policy.

You may close your ji9star account at any time by contacting customer support. Upon account closure, any remaining balance (after deduction of applicable fees and any amounts subject to investigation) will be returned to you via your registered payment method, subject to completion of any required verification.

12. Responsible Gaming

ji9star is committed to promoting responsible gaming and protecting vulnerable players. We believe that gaming should always be a form of entertainment — never a financial strategy or a way to resolve personal or financial difficulties.

ji9star provides the following responsible gaming tools to all registered players:

• Deposit Limits: Set daily, weekly, or monthly deposit limits on your account to control your spending.
• Session Time Limits: Set reminders or hard limits on the amount of time you spend on the platform per session.
• Loss Limits: Set limits on the maximum amount you are willing to lose within a defined period.
• Cooling-Off Period: Temporarily suspend your account for a defined period (24 hours to 6 weeks) if you need a break.
• Self-Exclusion: Permanently or indefinitely exclude yourself from the ji9star platform. Self-exclusion requests are processed within 24 hours and cannot be reversed during the exclusion period.

To activate any responsible gaming tool, log in to your account and navigate to the Responsible Gaming section of your account settings, or contact ji9star customer support directly.

ji9star strictly enforces the 21+ age requirement and will not knowingly permit minors to access the platform. If you are concerned about a minor accessing ji9star, please contact our support team immediately.

For additional support and resources on responsible gaming in the Philippines, we encourage players to seek guidance from PAGCOR's responsible gaming programs and other Philippine-based support organizations.

For more information, please visit our dedicated Responsible Gaming page.

13. Governing Law & Dispute Resolution

These Terms & Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.

Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or invalidity thereof, shall first be submitted to ji9star's customer support team for informal resolution. ji9star will endeavor to resolve all disputes within 14 business days of receiving a formal written complaint.

If a dispute cannot be resolved informally, it shall be submitted to the exclusive jurisdiction of the competent courts of the Philippines. You agree to submit to the personal jurisdiction of such courts and waive any objection to the laying of venue in such courts.

Nothing in this section shall prevent ji9star from seeking injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights or to prevent irreparable harm.

14. Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions, or any aspect of the ji9star platform, please contact our customer support team:

• Email: [email protected]
• Live Chat: Available 24/7 through the ji9star platform
• Response Time: We aim to respond to all email inquiries within 24 hours

For responsible gaming support, account self-exclusion requests, or urgent account security concerns, please use the live chat function for the fastest response.