At ji9star, your privacy matters as much as your gaming experience. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you have as a player under Philippine law.
These six principles summarize ji9star's approach to data privacy. Full details are in the policy document below.
ji9star only collects personal data that is strictly necessary to operate your account, process transactions, and comply with Philippine regulatory requirements. We do not collect data for its own sake.
All data transmitted between your device and the ji9star platform is protected by industry-standard SSL/TLS encryption. Your financial details and personal information are never transmitted in plain text.
ji9star complies fully with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173). You have the right to access, correct, and request deletion of your personal data at any time.
ji9star will never sell, rent, or trade your personal data to third-party marketers or data brokers. Your information is used solely to operate and improve the ji9star platform and to meet our legal obligations.
ji9star uses cookies to keep you logged in, remember your preferences, and analyze platform performance. We explain exactly which cookies we use and why — and you can manage your cookie preferences at any time.
In the unlikely event of a data breach affecting your personal information, ji9star will notify you and the National Privacy Commission (NPC) of the Philippines within the timeframes required by Philippine law.
ji9star is committed to protecting the privacy and personal data of every player who uses our platform. We understand that trust is the foundation of any good relationship — and that trust starts with being completely transparent about how we handle your information.
This Privacy Policy applies to all personal data collected by ji9star through the ji9star.org website, mobile-optimized platform, customer support channels, and any other ji9star service. It is intended to comply with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC).
ji9star acts as the Personal Information Controller (PIC) for all personal data collected through the ji9star platform. This means we are responsible for determining the purposes and means of processing your personal data, and we are accountable for ensuring that processing is carried out lawfully, fairly, and transparently.
If you have any questions about this Privacy Policy or how ji9star handles your personal data, please contact our Data Protection Officer (DPO) using the contact details provided in Section 14 of this policy.
ji9star collects the following categories of personal data, depending on how you interact with our platform:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, government-issued ID number | Registration, KYC verification |
| Contact Data | Email address, mobile number, city/province of residence | Registration, account updates |
| Financial Data | GCash number, PayMaya number, bank account name and number (BPI, BDO, Metrobank) | Deposit and withdrawal processing |
| Transaction Data | Deposit amounts, withdrawal amounts, bet history, game history, bonus usage | Ongoing platform use |
| Technical Data | IP address, device type, browser type, operating system, session duration | Automatic collection during platform use |
| Usage Data | Pages visited, games played, features used, click patterns | Automatic collection during platform use |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | When you contact ji9star support |
| Verification Documents | Scanned copies of government-issued IDs, proof of address documents | KYC verification, withdrawal processing |
ji9star does not collect sensitive personal information as defined under the Data Privacy Act of 2012 (such as health data, political opinions, or religious beliefs) unless specifically required by law or with your explicit consent.
ji9 star collects your personal data through the following methods:
ji9star uses your personal data for the following purposes:
ji9star will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise required by law.
Under the Data Privacy Act of 2012, ji9star processes your personal data on the following legal bases:
ji9star does not sell, rent, or trade your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
ji9star retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account and identity data | Duration of account + 5 years after closure | Regulatory and legal compliance |
| Transaction and financial data | 10 years from transaction date | Anti-money laundering law requirements |
| KYC verification documents | 5 years after account closure | Regulatory compliance |
| Customer support communications | 3 years from last interaction | Dispute resolution and quality assurance |
| Technical and usage data | 13 months from collection | Platform analytics and security |
| Marketing consent records | Until consent is withdrawn + 1 year | Proof of consent |
When personal data is no longer required, ji9star will securely delete or anonymize it in accordance with our data retention and disposal procedures. Anonymized data that can no longer be linked to an individual may be retained indefinitely for statistical and analytical purposes.
ji9star uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyze how players use our services. The following types of cookies are used on the ji9star platform:
You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling certain cookies may affect the functionality of the ji9star platform. ji9star does not use third-party advertising or behavioral tracking cookies.
ji9star implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:
Under the Data Privacy Act of 2012 of the Philippines, you have the following rights with respect to your personal data held by ji9star:
To exercise any of these rights, please contact ji9star's Data Protection Officer using the contact details in Section 14. ji9star will respond to all data privacy requests within 30 days of receipt. In complex cases, this period may be extended by a further 30 days, and you will be notified of any extension.
The ji9star platform is strictly intended for adults aged 21 years and older, in accordance with Philippine gaming regulations. ji9star does not knowingly collect personal data from individuals under the age of 21.
If ji9star becomes aware that personal data has been collected from a person under the age of 21, we will immediately suspend the relevant account, delete the associated personal data, and report the matter to the appropriate Philippine regulatory authorities as required.
If you are a parent or guardian and believe that your child has registered an account on ji9star, please contact our support team immediately at [email protected] so that we can take prompt action.
ji9star primarily stores and processes personal data within the Philippines. In certain circumstances, personal data may be transferred to, or processed by, service providers located outside the Philippines — for example, cloud infrastructure providers or specialist security services.
Where personal data is transferred outside the Philippines, ji9star ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under the Data Privacy Act of 2012. These safeguards may include:
By using the ji9star platform, you acknowledge and consent to the transfer of your personal data as described in this section, subject to the safeguards described above.
ji9star reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or regulatory requirements. When material changes are made, ji9star will notify registered players via the email address associated with their account or through a prominent notice on the ji9star platform.
The date of the most recent update is always displayed at the top of this Privacy Policy. We encourage you to review this policy periodically to stay informed about how ji9star protects your personal data.
Your continued use of the ji9star platform following the posting of an updated Privacy Policy constitutes your acceptance of the changes. If you do not agree to the updated policy, you must stop using the ji9star platform and may request account closure by contacting our support team.
If you have any questions, concerns, or requests relating to this Privacy Policy or ji9star's handling of your personal data, please contact our Data Protection Officer (DPO):
If you are not satisfied with ji9star's response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.
For more information about your rights under Philippine data privacy law, you may also refer to our Terms & Conditions and Responsible Gaming pages.
Now that you know exactly how ji9star protects your privacy, you can play Color Game, Slots, Bingo, Dragon Gate, and more with complete peace of mind. Fast GCash payouts, PHP currency, and 24/7 Filipino support — all backed by strict data privacy standards. Must be 21 years or older to register.
21+ Only · RA 10173 Compliant · SSL Encrypted · No Data Selling